If the request is received more than 7 days prior the charter, the amount already paid will be refunded minus a 2,500 THB per booking administration fee. Guests, who cancel within 7 days prior to the charter for any reason, including medical reasons, will be subject to a 50% refund. Any cancellation within 48 hours before the charter will result in no refund. Non-appearance/no written notice = 100% of full fare. Voluntary termination by the guest of a charter in progress will result in no refund.
REFUND GUARANTEE
We guarantee 100% immediate refund if our captain cancels the trip due to adverse weather conditions or technical issue. Our guests safety and comfort are of primary importance. We will do our best to reschedule to the next available date with suitable weather conditions or offer to move the charter to an alternative boat. If we are unable to amenably rearrange we will refund in full.
